The visits, usage and order of products displayed on the website www.real-luxury.com implies the acceptance of the Conditions for use to be detailed below. For the use in proper conditions of the site, the careful reading of the Terms and Conditions is recommended.
www.real-luxury.com is administrated by Real Experience SRL with registered address at Bucaresti Sectorul 1, strada ing. dumitri zosima n. 77, parter, birul n.1O2, modul “G”, registered with the Trade Register under no. J61/1O/85, unique registration code RO32854354
We reserve the right to perform amendments to these Terms and conditions as well as any amendments of the website www.real-luxury.com without prior notifications. Accessing the page Terms and conditions, you can always read the most recent version of these provisions.
Your registration obligations:
In order to buy from www.real-luxury.com, you must fill in your details onto our website.
When using the service, you declare and accept that you will supply only real, correct, current and complete information.
If we consider that this obligation has been broken, we hereby reserve the right to block the user’s access to the use of the service, during a specific or undetermined period of time, without any previous notification.
Price and methods of payment:
The prices presented include VAT.
The purchase price presented on the invoice shall be the same as the one presented on the website at the moment of purchase, price to which are added the delivery costs, if applicable.
The payment of the products is made in cash, at the delivery of the products or by credit / debit card at the placements of online orders.
Information regarding the delivery:
The maximum delivery term is 1 working day, considered as of the taking of your order. This term may be amended due to reasons independent to our will or control.
The delivery taxes are calculated with the added value tax (VAT) included and are the following: 20%
The delivery is performed by a courier company, at the address of the customer, within a term of 1 day as of the expedition of the order, and may reach the destination after maximum of 1 day.
In case that you wish to mention certain specifications regarding the delivery such as: delivery hour, address or marks, please insert this information in the observations box, prior to finalizing the order.
On the day when your package is sent, you shall be notified via e-mail or telephone by us.
The package may be collected by any member of the family.
The products are delivered subject to availability. In case that one or more of the order products are not in stock you will be notified to this end. In some cases, the ordered product may be replaced with a similar one if you desire so and agree to this procedure.
The responsibility for any deterioration caused to the product, package or the package sent by us, is that of the courier company or the transporter according to the valid legal provisions.
Personal data may be revealed without your consent in case of litigations/disputes regarding payment fraud by the following addresses: banks implicated in the online payments, the International Cards Bodies and Suppliers of services/products, namely according to the law and corresponding authorities.
According to the dispositions of the Romanian Law no. 677/2OO, our clients have the following rights:
1) The right to Information (art.12)
2) The right to Access data (art.13) – the right to obtain, at request and free of charge, for one yearly request, the confirmation that the corresponding data are or are not handled by the data operator.
3) The right to intervene (art.14) – the right to request to the data operator, through a written request gratuitously the following:
a) correction, actualization, blocking or deletion of the incomplete, incorrect data or illegal processing;
b) transformation of data corresponding to illegal persons into anonymous data;
c) notification of third parties regarding the operations observed at letters. a) and b).
4) The right to opposition (art.15) – the right to oppose, gratuitously and by means of a written notice, for appropriate and legal reasons in connection to his/her particular situation, that the data related to her/him be the object of a processing.
5) The right to address justice (art.18) – the right to address justice for the defenses of the rights granted by the law which have not been complied with.
6) The right to submit a complaint with the supervision authority (art.25).
Responsibilities regarding the products
Real Experience S.R.L. does not undertake the responsibility and may not be held accountable for any loss given to the use of purchased products through this website, for purposes other than the ones mentioned by the producer. The return of products may be performed according to the dispositions of the Romanian GO 13O/2OOO, and for additional details we kindly ask to visit the section “Product Exchange/Return“
Limitations regarding the use of certain techniques of distance communication
Art. 1. – The following distance communication techniques require the previous approval of the consumer:a) automated call system without human intervention (automated call);b) fax machine (fax);c) electronic e-mail address (e-mail);
Art. 2. – The use of other individual distance communication techniques other than the ones observed at art. 1 is not allowed only if there is a refusal manifested by the consumer.
List comprising the distance communication techniques:a) Un-addressed printed;b) Addressed printed;c) Standard letter;d) Printed publicity with order request;e) catalogue;f) human intervention telephone;g) telephone without human intervention (automated call, audio-text);h) radio;i) videophone (image telephone);j) videotext (micro-computer, TV screen with keyboard or touch screen);k) electronic poste (e-mail);l) fax machine (fax);m) television (teleshopping).
By using or buying the products on this website, the user has acknowledged the fact that the Romanian law shall govern the above Terms and conditions and any dispute of any kind that may arise between the user and. Real Experience S.R.L. In case of eventual conflicts between Real Experience S.R.L. and its clients the resolution thereof will be previously solution amicably within minimum 3O working days.
If the amicable solution will not be possible, the conflict will be solution by the corresponding court of law according to the valid Romanian laws.
If any of the above clauses shall be found as null or invalid, no matter the cause, it shall not affect the validity of the rest of the clauses. Once the order is launched, the client accepts without objections the Terms and conditions for use, the value thereof being the same as a valid concluded contract.
Agreeing with the Terms and conditions the client undertakes totally the rights and obligations deriving from the purchase from the virtual store www.real-luxury.com.